Terms of Service

Terms of payment and delivery

• For all payment methods (except cash on delivery) - 100% prepayment.
• When paying in cash - pickup.
• Shipping is carried out no later than 7 days after receipt of payment (upon availability of goods).
• After sending the order by postal service we are not responsible for the integrity of the goods and delivery times, but we are required to provide the package number for tracking.

Warranty

Refund

Refunds are possible in the following cases:
1. When paying by credit card, if the goods have not been sent within 7 days (WooCommerce by Stripe), funds are returned automatically, or manually with other payment methods, at the request of the client.
2. Within 60 days from the date of shipment of the goods, you have not received the parcel (according to tracking information). At the same time, the decision is made on the basis of the result of the application for the search for the parcel (CN07). If the loss of the parcel during the delivery process is confirmed by the result of a search, we can also offer to send the goods again.
3. Within 14 days after receipt of the goods, malfunctions were detected in the operation of the device.
The following conditions must be met:
- the device has no soldering, repair or other structural
- there are no traces of physical damage caused by the user;
- inoperability or defects in the operation of the device must be confirmed (video, photo).
- the product must be sent back to the manufacturer (to us) [1].
4. Inappropriate product sent, or with inappropriate or missing packaging.
Wherein:
- the product that does not match the order must be sent back to the manufacturer (to us) [1].
- the cost of missing items of additional equipment can be reimbursed or items are sent to the customer (at the discretion of the customer).

1) The cost of postage for returning goods is not covered by us (the manufacturer).

Warranty repair

CobraRTP Physical Product Warranty 6 months from the date of receipt of goods. In this case, the following conditions must be met:

- If during this period the device malfunctions are revealed, the goods will be repaired is free, in that case, if the device does not have physical damage or interference with the design!
Notes:
-If the device is physically damaged, then the warranty will be voided.
- The cost of repairs is negotiated individually.
-Postage for return shipping is covered by customer.

Denial of responsibility

This agreement contains all the terms and conditions of use of products CobraRTP™, that are aimed at preventing undesirable conflict situations in the process of using brand products CobraRTP™.

1. This device is universal tool for tuning the computer ECU of various cars, and in this regard, officially we can not discuss issues related to tuning (tuning) of specific cars.
2. Before the purchase CobraRTP™ study the software in detail, with which you will configure (tuning) the ECU of your car, as well as the presence of firmware files and settings in the case of TunerPRO.
   Questions like the following:
   -How in TunerPRO, Crome, eCtune to configure my computer?
   -Why can't I open my firmware cards?
   -Where should I look for firmware for my computer?
   after payment of goods can be ignored, due to the fact that we We are not responsible for your use of third-party software., except CobraRTP Utility!
3. Check hardware compatibility CobraRTP™ with your ECU. You can find out this information on our website at "Support", and contacting us. .After purchase, we are not responsible for if you make a mistake with checking hardware compatibility!
4. We are not responsible for the goods sold if the goods are sold to a third party.
5. We are not responsible for your actions that were not performed according to the documentation, and led to the breakdown of the device.